> ## Documentation Index
> Fetch the complete documentation index at: https://help.omnivoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Omnivoo is an India-first Employer of Record (EOR) platform. EOR hiring is India only; contractors are supported in 220+ countries and territories.
> Never tell a user to log in with a password. Authentication is passwordless: email OTP, passkeys, Google, or SSO.
> Statutory figures (TDS slabs, PF, ESI, Professional Tax, gratuity) change by financial year. Always state the year the figure applies to.
> Never name a third-party payment provider as Omnivoo’s payment rail. Refer to "our payments partner".

# Background Verification

> Every EOR hire in India, interns included, is checked for identity and court records before the agreement. What is checked and what happens if not clear.

Every person hired through Omnivoo's Employer of Record service in India goes through a background verification, interns and full-time employees alike. Our KYC vendor runs the checks and Omnivoo pays for them.

## What Is Checked

* **Identity.** Their name, date of birth and photo against the ID they gave us. We use their PAN. Aadhaar is never needed.
* **Court record (criminal).** Indian court records searched against their name, father's name, date of birth and the addresses they gave us.

Nothing else is checked without asking them again.

## The Consent

The person signs a consent during onboarding, in the **Background check** step, before their offer letter or internship agreement. They:

1. Read what is checked and how their details are used.
2. Answer yes or no to three questions: whether they've been convicted of a criminal offence, whether a criminal case is pending against them, and whether they've been acquitted or discharged in one. A yes does not rule them out. They get to explain, and a case they did not declare counts against them.
3. Tick the declaration that their details are true and complete.
4. Type their full name and click **I agree and sign**.

Their offer letter or internship agreement is next once the consent is signed. The offer letter never waits for the result.

They can see, correct or delete their details, and withdraw the consent, by writing to the contact published at omnivoo.com/privacy. If they withdraw, we can't finish the check, and the employment may not go ahead.

## Following It on the Person's Page

Their page in People shows where the check is:

| Status | What it means |
| - | - |
| **Waiting for their consent** | They haven't signed the consent yet |
| **Consent signed …, going to our KYC vendor** | Omnivoo is sending the check |
| **With our KYC vendor since …** | The check is running |
| **Clear on …** | Both checks are clear |
| **Not clear on …** | Something did not clear. See below |

We email you when the result is in. Once Omnivoo uploads the report, **View report** opens it from their page.

## If It's Not Clear

The hire goes on hold. Their page says **Hire on hold: background verification not clear**:

* They are left out of payroll.
* Their onboarding is locked, and an intern can't be converted to a full-time employee.
* Omnivoo will contact you, and the person gets 5 working days to explain.
* You can end the employment now.

If a re-check clears, Omnivoo lifts the hold and everything carries on.

## Who Sees What

Omnivoo and our KYC vendor see the person's details. You see the result and the report. The result is kept with the employment record. The report and documents are deleted 3 years after the person leaves, or 90 days after if they never join.


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