Paying Invoices

This guide walks you through paying an invoice on Omnivoo. The payment flow depends on your company's billing country -- US companies pay via ACH, and international companies pay via local bank transfer.

Before You Start

1. Navigate to Billing in your employer dashboard.
2. Find the invoice you want to pay (status will show Pending).
3. Click Pay on the invoice row, or open the invoice detail and click Pay Invoice.

You will be presented with the payment flow for your billing country.

Paying with Bank Account (ACH) -- US Companies

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You must have a connected US bank account to use this method. See Bank Account Setup if you have not connected one yet.

1. Select Bank Account (ACH) as your payment method.
2. Choose from your connected bank accounts (your default account is pre-selected).
3. Review the payment amount.
4. Click Pay Now.
5. You will see a confirmation that the ACH debit has been initiated.

What to expect after payment:

• Invoice status changes to Processing immediately.
• Funds are debited from your bank account within 1-3 business days.
• Once the debit clears, invoice status changes to Paid.
• A receipt is emailed once payment is confirmed.

warning

ACH payments take 1-3 business days to clear. If you are paying close to a payroll deadline, initiate payment as early as possible.

Paying with Local Bank Transfer -- International Companies

When you click Pay on an invoice, Omnivoo displays bank account details matched to your billing currency. You transfer funds from your own banking portal, then confirm the payment on Omnivoo.

1. Click Pay on the invoice. Omnivoo displays local bank details for your currency:
   • EUR (SEPA): IBAN and BIC
   • GBP (UK): Account number and Sort code
   • CAD (Canada): Account number, Transit number, and Institution number
   • AUD (Australia): Account number and BSB
   • SGD (Singapore): Account number, Bank code, and Branch code
   • Other currencies (SWIFT): Account number, SWIFT/BIC code, and Bank address
2. Copy the bank details (use the Copy button next to each field, or Copy All).
3. Log in to your banking portal and initiate a transfer to Omnivoo's bank account using the details provided. Transfer the exact invoice amount in your local currency.
4. Return to Omnivoo and click Payment Initiated to confirm you have sent the transfer.
5. Invoice status changes to Processing.
6. Omnivoo confirms receipt of the transfer (typically 1-3 business days). Invoice status changes to Paid and a receipt is emailed.

tip

Always transfer the exact amount shown on the invoice. Partial payments or overpayments may delay processing.

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Make sure to click Payment Initiated after sending the transfer. This lets Omnivoo know to expect the incoming funds and speeds up confirmation.

Payment Confirmation & Status Tracking

After initiating a payment, you can track its progress:

1. Go to Billing in your dashboard.
2. Find the invoice in the list.
3. The status column shows the current state:
   • Pending -- No payment initiated yet.
   • Processing -- Payment initiated, waiting for confirmation.
   • Paid -- Payment confirmed and complete.

Click on any invoice to see detailed payment history, including timestamps for each status change.

What Happens If Payment Fails

Payments can fail for several reasons:

Reason	What Happens	What to Do
Insufficient funds	ACH rejected	Ensure sufficient balance and retry
Bank connection issue	ACH fails to initiate	Reconnect your bank account in Settings and retry
Incorrect transfer amount	Bank transfer cannot be matched	Contact support with your transfer confirmation
Transfer not received	Invoice stays in Processing	Check with your bank that the transfer was sent, then contact support

When a payment fails:

1. The invoice status returns to Pending.
2. You receive an email notification explaining the failure.
3. Go to the invoice and click Pay to try again.

tip

If a payment fails repeatedly, contact Omnivoo support through the in-app chat. The team can investigate the issue and help you complete the payment.