Getting Paid: Contractor Payouts
When a company approves and pays one of your invoices, Omnivoo sends the money to your payout account. This article explains how payouts work, what each status means, and where to find them.
How you get paid
- You submit an invoice, and the company approves it.
- The company pays the approved invoice by bank payment.
- Once that payment settles, Omnivoo pays you to your payout account.
You do not need to do anything to trigger a payout. After the company's payment clears, your payout is created automatically.
Before you can be paid
Two things must be in place before any payout can go out:
- A completed tax form. You must finish and electronically sign the right tax form during onboarding (W-9, W-8BEN, or W-8BEN-E). See Contractor tax forms for which one applies to you.
- An active payout account. You connect your payout account during onboarding through our secure payments partner. This is where your money lands.
If either is missing, your payout cannot be sent until you complete it.
Setting up your payout account
You set up your payout account as the final step of onboarding. Our secure payments partner walks you through connecting the account where you want to receive your money. Your payout country is set from the country on your invite and cannot be changed, so your payout account must match that country.
Once your payout account is active, every future payout goes to it automatically. You do not re-enter your details for each payment.
Where to see your payouts
Go to the Payouts page from your contractor navigation. Each payout appears as a card showing:
- The company that paid the invoice
- The engagement the payout relates to (when available)
- The amount and currency
- A status badge
- A date line that tells you when it was paid, when it failed, or when it was created
If you have no payouts yet, the page shows an empty state. Once a company approves and pays an invoice, your payout appears here.
Payout statuses
| Status | What it means |
|---|---|
| Pending | The payout has been created and is queued to send. |
| Processing | The payout is on its way to your payout account. |
| Paid | The money has reached your payout account. |
| Failed | The payout could not be completed. It will retry automatically. |
| Reversed | A completed payout was returned or undone. |
If a payout fails
A failed payout retries automatically, so there is usually nothing for you to do. The most common cause is a payout account detail that needs attention.
If a payout stays in Failed or shows as Reversed, check that your payout account is still active and correct, then contact support if you need help.