Verifying Your Identity (KYC Documents)
As part of onboarding you upload a few identity documents so Omnivoo can verify who you are. This is the Documents step of the onboarding wizard, and there is also a dedicated Documents page you can return to any time.
This step matters: until your documents are approved, you cannot submit invoices and you cannot receive payouts. So upload them early and keep an eye on their review status.
What you upload
You upload three documents, and all three are required:
| Document | What to upload |
|---|---|
| Passport | Your passport. |
| Bank account statement | A recent bank account statement. |
| Proof of address | Any proof of your address, such as a utility bill, a lease, or a bank letter. |
Each file can be a PDF, JPG, or PNG, up to 10 MB. For each document, pick your file and choose Upload. Once all three are uploaded, you can continue to the next onboarding step.
You do not have to wait on the review to finish the rest of onboarding. You can upload your documents and move on to signing your agreement and setting up payouts while the review happens.
Review and approval
After you upload, Omnivoo's support team reviews each document. There are three states for each one:
| State | What it means |
|---|---|
| Under review | Uploaded and waiting for our team to review it. |
| Approved | Verified and accepted. Nothing more to do. |
| Rejected | We could not accept it. A reason is shown so you know what to fix, and you can re-upload. |
Your contractor dashboard keeps you posted:
- While your documents are being reviewed, you see a banner: "Your documents are under review. You can't raise invoices or receive payouts until they're approved."
- If any document was rejected, you see a banner with a Re-upload documents button. Open the Documents page, read the reason on the rejected document, and upload a replacement.
Why invoicing and payouts are blocked until approval
The document approval is a gate that protects both you and the company you work with. Until all three of your documents are approved:
- The New invoice button is disabled, and you see "Your documents must be approved before you can submit invoices."
- Any payout to you is held. On the company's side, your invoice cannot be paid until your documents are approved.
Once all three documents are approved, the gate clears automatically. Your New invoice button becomes available and your payouts can be sent. There is nothing extra you need to do once everything is approved.
Re-uploading a rejected document
- Open the Documents page from your contractor navigation (or use the Re-upload documents button on the dashboard banner).
- Find the document marked as rejected and read the reason shown on it.
- Pick a new file and choose Re-upload. It goes back for review.
You can re-upload as many times as needed. An already-approved document cannot be replaced.