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Your identity itself is confirmed with a short selfie check, see Verifying your identity. This article is about the Documents page, where you see the documents Omnivoo holds for you and re-upload anything that was rejected. Open Documents from your contractor sidebar. The page is headed Documents, with the line “These are the documents we have on file. If any were rejected, you can re-upload them here.”

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What is on the page

One card: Proof of address. Your ID document is uploaded during onboarding, on the Documents step of the wizard, and is not re-uploaded from here. Your bank details are verified through the payout-account setup on your dashboard, not by uploading a statement. So proof of address is the one document this page asks you to keep current. The card’s help line reads: “The document must show the address on your profile and be dated within the last 3 months.”

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Saying what you are uploading

Before you can pick a file, answer What are you uploading?. Your choice sets the rule shown underneath:
An Aadhaar, PAN, passport or driving licence is not accepted. Those are identity documents and do not show a current address, so they are rejected.
Files can be a PDF or an image (such as a JPG or PNG). The button reads Upload the first time and Re-upload once we have a document on file.

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Review and approval

After you upload, our team reviews the document. It moves through these states: While a document is still with our team, a Your documents are under review task appears in the to-do list on your contractor dashboard. Only documents marked Rejected need attention.

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What blocks invoicing and payouts

Document approval is not an absolute requirement. It is the fallback check:
  • If your identity verification is approved, that clears the check on its own. Your documents do not have to be approved for you to submit invoices.
  • If your identity verification is not approved, then your uploaded documents must be approved before you can submit invoices or be paid. A document that is still under review, or was rejected, holds things up. A rejection takes precedence, so re-upload it.
Your identity and address checks are tracked separately, and a rejected address does not block your payouts. See Verifying your identity for the full flow and statuses. Once either gate clears, it clears automatically. Your New invoice button becomes available and your payouts can be sent.

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Re-uploading a rejected document

1

Open the Documents page

Open Documents from your contractor sidebar.
2

Read the reason

Find the card marked as rejected and read the reason shown on it.
3

Say what you are uploading

Pick the document type again from What are you uploading?, so the right rule applies.
4

Pick a new file and re-upload

Pick a new file and choose Re-upload. It goes back for review, and the card’s status updates as soon as it is in.
You can re-upload as many times as needed until the document is approved.