Your Wallet and Withdrawing Funds
Some contractors receive pay into a wallet rather than as an automatic bank transfer. If that's how your payouts are set up, your contractor dashboard shows a Wallet card. Money you're paid lands there as a balance you withdraw to your own bank account when you're ready.
The Wallet card only appears for contractors set up on this payout method. If you don't see it, your payouts are sent to your account automatically instead -- see Getting Paid: Contractor Payouts.
Adding a payout account first
If you haven't saved a payout bank account yet, the Wallet card shows an add-bank-account form before any balance. Add the account where you'd like to get paid, and save it. You need a saved payout account before you can withdraw. For the full form, see Payout methods and withdrawing from your wallet.
Your balances
Once a payout account is saved, the Wallet card shows a balance for each currency you hold:
{Currency}available -- the amount you can withdraw right now.{amount}processing -- shown only when some funds are still settling and aren't available yet.
Withdrawing funds
Each currency balance has its own withdrawal control:
- In the Amount (
{currency}) field, enter how much to withdraw. It defaults to your full available balance. The amount must be greater than 0 and cannot be more than what's available -- if you enter too much, you see "Amount exceeds available balance." and the Review button stays off. - Click Review to see a preview before anything moves.
- On the review screen, check the details, then click Confirm withdrawal. To change the amount, click Edit to go back.
When the withdrawal goes through, you see a short "Withdrawal" confirmation with its status, and the wallet refreshes to show your updated balance.
What the review shows
The review screen lays out exactly what will happen before you commit:
| Line | What it means |
|---|---|
| You withdraw | The amount leaving your wallet, in your wallet's currency. |
| Withdrawal fee | The fee for the withdrawal, charged in your wallet's currency. |
| Exchange rate | Shown only when your wallet currency and your payout currency differ. |
| They receive | The amount your payout account receives. |
For a same-currency withdrawal there's no exchange-rate line. For a cross-currency withdrawal, the exchange rate is shown and the amount your account receives is the converted value. The review moves no money -- nothing happens until you click Confirm withdrawal.
A withdrawal needs both an approved identity verification and a saved payout account. See Verifying your identity.