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Some contractors receive pay into a wallet rather than as an automatic bank transfer. If that’s how your payouts are set up, your contractor dashboard shows a Wallet card. Money you’re paid lands there as a balance you withdraw to your own bank account when you’re ready.
The Wallet card only appears for contractors set up on this payout method. If you don’t see it, your payouts are sent to your account automatically instead, so see Getting Paid: Contractor Payouts.

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Adding a payout account first

If you haven’t saved a payout bank account yet, the Wallet card shows an add-bank-account form before any balance. Add the account where you’d like to get paid, and save it. You need a saved payout account before you can withdraw. For the full form, see Payout methods and withdrawing from your wallet.

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Your balances

Once a payout account is saved, the Wallet card shows a separate balance for each currency you hold:
  • {Currency} available: the amount you can withdraw right now.
  • {amount} processing: shown only when some funds are still settling and aren’t available yet.
Three things follow from that:
  • Balances are never added together. A EUR balance and a USD balance are two separate amounts. There is no combined total, because there is no single figure that could be honest about two currencies.
  • You withdraw each balance on its own. Each has its own withdrawal control, its own fee, and its own exchange rate.
  • One bank account serves all of them. You save a single payout account, and every currency balance is withdrawn to it. You do not need a EUR account to receive a EUR balance. When your balance currency and your account’s currency differ, the withdrawal is converted and the review screen shows the rate.

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Withdrawing funds

Each currency balance has its own withdrawal control. Withdraw one balance at a time:
1

Enter an amount

In the Amount ({currency}) field, enter how much to withdraw. It defaults to your full available balance. The amount must be greater than 0 and cannot be more than what’s available. If you enter too much, you see “Amount exceeds available balance.” and the Review button stays off.
2

Click Review

Click Review to see a preview before anything moves.
3

Confirm the withdrawal

On the review screen, check the details, then click Confirm withdrawal. To change the amount, click Edit to go back.
When the withdrawal goes through, you see a short “Withdrawal” confirmation with its status, and the wallet refreshes to show your updated balance.

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What the review shows

The review screen lays out exactly what will happen before you commit: For a same-currency withdrawal there’s no exchange-rate line. For a cross-currency withdrawal, the exchange rate is shown and the amount your account receives is the converted value. The review moves no money, and nothing happens until you click Confirm withdrawal.

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Messages you may see

If a withdrawal can’t be priced, it stops and shows a message instead of going ahead on a guessed rate. The message appears next to the Review button, in the same place as “Amount exceeds available balance.”
A withdrawal needs both an approved identity verification and a saved payout account. See Verifying your identity.