Verifying Your Identity (ID Scan & Selfie)
Before you can raise invoices and receive payouts, you verify your identity with a quick ID scan and a short selfie. It takes about two minutes. You do this during onboarding, and you can re-run it any time from your dashboard.
What you'll need
- A valid government photo ID -- a passport, national ID, or driver's license.
- Good lighting.
- Your face for a quick liveness check.
How it works
There are two steps:
- Scan the front of your ID. Only the front is captured.
- Take a short selfie so we can confirm it's really you.
The capture happens on your phone
The camera capture always runs on a phone, even when you start on a computer.
- On a computer: you see a QR code and a link to the mobile page, with a Copy link button. Scan the code with your phone (or copy the link and open it there) to run the capture. Your computer keeps a live status card up to date as you go. If you open the mobile page on a computer by mistake, it says Continue on your phone.
- On a phone: the capture runs right there.
The camera needs a secure context (HTTPS, or localhost during local testing). Over a plain network address without HTTPS, the camera will not start.
On your phone, step by step
- Tap Get started.
- Scan your ID: tap Open camera, line up the front of your ID, and tap Capture. Review the photo, then tap Retake or Looks good.
- Quick selfie check: follow the on-screen prompts to complete the liveness check.
- You see Submitting, then You're all done on your phone. You can head back to your computer and close the phone tab.
Following the status
On your computer, a live Status card updates on its own while the check runs:
| Status | What it means |
|---|---|
| Waiting | Waiting for you to scan the QR code with your phone. |
| In progress | Your phone is connected. Follow the steps on your phone. |
| Checking | We are checking your identity. This takes a few seconds. |
| Verified | Your identity is verified. You can continue. |
| Failed | We couldn't verify your identity from what was submitted. You may be asked to try again. |
| In review | Your verification needs a quick manual review. You can keep going, and our team will confirm shortly. |
| Expired | The session expired. Use Start again to get a fresh QR code. |
When the check succeeds, you return to your dashboard. If a session expires, click Start again for a fresh QR code. If you land on In review, that just means a quick manual review is happening -- you can keep setting up your account in the meantime.
How verification affects getting paid
Your identity and your address are checked separately, and each moves through its own set of statuses:
| Status | What it means |
|---|---|
| Not started | The check hasn't run yet. |
| Processing | The check is underway. This can take 1 to 2 business days. |
| Approved | The check passed. |
| Rejected | The check didn't pass. A plain-language reason is shown. |
Only an approved identity check is required to get paid. A rejected address does not block your payouts, though you may be asked to update your address from the Your details section of your dashboard. If your identity check is rejected, you'll see the reason and a prompt to re-verify.
Keeping your verification current
An approved identity does not last forever. As its expiry approaches, your dashboard walks you through it:
- About to expire: a gentle reminder to re-verify soon so your payouts aren't interrupted. When the date is known, it's shown.
- In a grace period: your ID has expired and you're in a short grace period. Re-verify to keep getting paid.
- Expired: re-verify your ID to keep getting paid.
To re-verify at any time, open the re-verification flow from your dashboard and run the same quick ID scan and selfie again.