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Your identity check and your address check are tracked separately, and they affect your payouts differently. Where you see their status depends on where you are: during onboarding you get a live status line, and after onboarding your dashboard reminds you only when something needs doing.

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During onboarding

On the details step of contractor onboarding, just after you submit your ID, a blue status line reads Identity verification: in progress, or in progress (this can take 1-2 business days) once the live check has stopped waiting for a result. When a reason is available from the verification provider it is appended to the same line. Once the check passes, the line reads Identity verification: approved. Your address is tracked on its own line below it, as Address verification: in progress or needs attention. It only appears while the address is not yet approved. Straight after you submit, Omnivoo checks for the result a few times in the background: every 3 seconds, up to 5 times. Many checks settle in that window. If yours has not settled by then, the line stays at “in progress” and updates when you next open onboarding, so there is nothing you need to press.
If your details go to manual review, an amber note tells you that your details are under review and that you can carry on setting up your account while it is completed.

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If your identity check is rejected

A red panel appears on the same step, headed We couldn’t verify your identity, with the reason underneath. If no specific reason came back it reads “The details on your ID didn’t pass verification. Please re-capture a clear photo of your ID and try again.” A rejected address is shown as an extra line in the same panel. Click Re-verify identity to go back to the ID capture step and try again. See Verifying your identity.

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On your contractor dashboard

The dashboard does not show verification banners and does not refresh your status on a timer. What it shows is a To-do card: a short list of things that still need doing, each with a coloured dot for how urgent it is and a button that takes you straight there. Verification appears in that list only when there is something for you to do: When verification is done and nothing has expired, no verification item appears. An empty To-do card means there is nothing outstanding, not that something failed.

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Identity and address are different

This is the key distinction:
  • Identity verification blocks your payouts. If it is rejected or your ID has expired, re-verify to keep getting paid.
  • An address problem does not block your payouts. It is surfaced as a separate line during onboarding and asks you to correct your address details.