Tracking your identity verification
Once you have submitted your identity verification, your contractor dashboard shows you where it stands. Your identity check and your address check are tracked separately, and they affect your payouts differently.
While your check is in progress
While a check is still processing, an information banner reads:
Verification in progress. We're reviewing your identity -- this can take 1-2 business days. We'll update this automatically when it's done.
The dashboard refreshes the status automatically about every 20 seconds while any check is still processing, and stops once it reaches a final result. You can also press Refresh on the banner to check right away.
If your identity check is rejected
If your identity could not be verified, a red banner explains why and asks you to try again:
We couldn't verify your identity:
{reason}. Please re-verify to get paid.
Click Re-verify identity to reopen the verification flow.
If your ID is expiring or expired
If your verified ID is nearing its expiry date, a warning banner appears:
Your verified ID is about to expire on
{date}. Re-verify soon to avoid any interruption to your payouts.
Once the ID has expired (or is in a short grace period), the banner turns red and asks you to re-verify your ID to keep getting paid.
If your address check is rejected
An address problem shows a separate amber note:
We couldn't verify your address:
{reason}. This won't stop your payouts, but please update it from your details below.
Identity and address are different
This is the key distinction:
- Identity verification blocks your payouts. If it is rejected or your ID has expired, re-verify to keep getting paid.
- An address rejection does not block your payouts. It only asks you to update your address from your details.