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Before you can fund and run payroll, Omnivoo verifies your payment (funding) account. You track that verification on the Compliance & Documents page, in the Payment account verification card (the second card, below Business Verification).
Who sees this cardThe Payment account verification card appears only for companies on Omnivoo’s current payment setup. If your account is on the older setup, you will not see it, and nothing changes for you.

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Where to find it

Open Documents in the left sidebar to reach the Compliance & Documents page. The Payment account verification card sits between Business Verification and Statutory compliance.

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Reading your status

The card shows a status pill and a short message:

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If verification was rejected

A rejected verification shows a locked message: “Your payment account verification was declined and cannot be resubmitted.” If a reason was given, it appears under Reason:. Because this state is final, the card does not offer a way to resubmit. If you believe this is a mistake, use the contact support link, which emails contact@omnivoo.com.

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Providing more information (Action needed)

When the status is Action needed, the card guides you through the fix:
  • A Still needed list shows the items the reviewer is waiting on.
  • A Needs correcting list shows any field-level errors, each with the reason.
  • A Provide the following form lets you re-upload the flagged documents.
The form only shows the document slots the reviewer actually flagged, grouped per owner. There are two possible slots for each owner:
  • ID document (back page)
  • Proof of address
Each slot has an Upload button (it reads Replace once you have added a file), and each is labelled with the owner it belongs to, for example “Owner 1” next to “ID document, back page”. The Submit for review button stays disabled until you have uploaded at least one file. If the reviewer flagged company-level details rather than an owner’s document, the form tells you those corrections must be made on the Company Setup page instead. Uploaded files must be a PDF, JPG, PNG, or WebP, up to 10MB. Uploading any other type shows “Please upload a PDF, JPG, PNG, or WebP file.” and a file over 10MB shows “File must be under 10MB.” When you submit, the card updates in place to show your new status.